How to contact Support?

Modified on Thu, 13 Mar at 1:09 PM

If you need assistance with your ResinGuild account, purchases, or any other platform-related issue, our support team is here to help. Below are the best ways to contact us depending on your needs.

1. Submit a Support Ticket (Recommended)

• Log in to your ResinGuild account.

• Navigate to the Support section in the main menu.

• Click on “Submit a Ticket.”

• Fill in the required fields, including a clear description of your issue.

• Attach any relevant files or screenshots to help us understand the problem better.

• Click “Submit,” and our team will get back to you as soon as possible.

2. Email Support

• Email us at: support@resinguild.com

• Include your ResinGuild username or registered email address.

• Provide a detailed description of the issue.

• Attach any screenshots or files that might help resolve the problem.

3. Community Support (Discord & Forums)

• Join our official Discord Server for quick responses from fellow users and moderators.

• Visit our Forums to browse discussions or create a new thread for your issue.

4. Social Media Support

• Twitter: @ResinGuildOfficial

• Facebook: ResinGuild

• Instagram: @ResinGuild

• While response times may vary, you can send us a message on these platforms for assistance.

5. Browse our Knowledge Center

• Check our Knowledge Center before submitting a ticket to see if your question has already been answered.

Support Response Time

• Standard Tickets: 24-48 hours response time.

• Urgent Issues (e.g., payment problems, account security): Prioritized for quicker resolution.

• Community & Social Media: Response times vary based on platform activity.

We are committed to providing the best possible experience for our users. If you need help, don’t hesitate to reach out!